For larger customers Manag-E can offer an ongoing Development, Management and Operationalisation Agreement.
Tools and systems for IT Service Management is in many ways like an ERP system for IT administrators. As for traditional ERP systems is value in obtaining information as a basis to make good and right decisions quickly. In addition, these tools contribute to a more robust organization in tackling an ever increasing pace of change, both within the organization and externally, in a professional and controlled manner. The effect of introducing processes and associated tools support comes only when these measures will be operationalized within the organization. Our experience is that customers in many cases obsessing own resources on opportunities and technical challenges in the tool platform and too little work to “tune” information and functions for effective use in their own organization.
”Fit for purpose”
This is a set of proactive services to help maximize value for the customer organization of the investments made. The normal is that it is the customer that owns and is responsible for most of these tasks. MENO their services are primarily positioned to act as “facilitator” and driving force in the central strategy – and operationalization processes.
Management – “Fit for purpose” includes measures both the organization, competence, process and tool support, focusing on the following areas: Main objectives, continuous improvement and development, Achievement and Benefit and “Fast time to value.”
”Fit for use”
This is a set of services that will help the established functionality of BTO tool platform can be delivered to your organization with expected stability, availability and good performance. The principle is that provided functionality not be changed
BTO plattformen har over tid utviklet seg til en meget omfattende og relativt kompleks programvareportefølje også fra et systemteknisk ståsted. Skal en være produktiv i dette miljøet kreves dyp verktøykompetanse, erfaring og ikke minst mulighet til å kunne jobbe fokusert med et utvalg av produkter over tid. Dette er en av Manag-Es ”core competences” og ”Fit for use” er nettopp utviklet for å muliggjøre en mest mulig produktiv rollefordeling mellom kunde og leverandør, slik at kunden kan fokusere på det som er viktigst – å sørge for å operasjonalisere og optimalisere verdien av prioriterte tiltak i egen organisasjon.
The BTO platform has over time developed into a very extensive and relatively complex software portfolio also from a system technical standpoint. <To be productive in this environment it requires deep tool expertise, experience and not least the opportunity to work focused on a range of products over time. This is one of Manag-Es “core competences” and “Fit for use” is precisely designed to enable the most productive roles between customer and supplier, so the customer can focus on what matters most – to make sure to operationalize and optimize the value of priority measures in their own organizations.