Today’s users place increasing demand on their service delivery. The right combination of metrics in the areas of process, organization, skills and tools support are important contributions to developing professional service. Our “Fit for Purpose” methodology ensures focus on the right targets and value realization process. Our consultants will show you how – in practice.
Manag-E delivers advisory and project management services that help to professionalize both suppliers and consumers of IT services. Our focus is on identifying metrics and ensure that these are made operational in the organization, in order to achieve the expected improvements and results. We provide services within the “triangle” of processes, organization and tools support (technology). Our experience is that precisely the interaction between these areas is a necessary precondition for realizing the effects of measures implemented in the ITSM area. Good decisions in such a process model presupposes the right information in the right format, at the right time and place.
Our senior consultants and project managers all have at least 15 years experience in these and adjacent areas and we will upon request present references where our contribution has been crucial in achieving results.