Manag-E Nordic AS is a long-standing partner of Micro Focus for a number of software solutions in the ITOM, ITSM and ESM markets. Historically, Manag-E’s role has been as reseller of licenses, provider of first and second-line support services, and as a consultant for implementation, use and optimization of the products.
For Service Management Automation X (SMAX) – Micro Focus’ premier solution for ESM and ITSM – we offer two delivery models, both based on SMAX Premium:
- SMAX SaaS, i.e. hosted by Manag-E as a multi-tenant solution in a data center in Norway, with all infrastructure and operations (24×7) the responsibility of Manag-E;
- SMAX on-premise, i.e. hosted in the customer’s data center of choice, with infrastructure ownership and operations by the customer and application operations either by Manag-E or the customer.
SMAX is licensed based on named and concurrent agent licenses. End users, including approvers, do not need a license.
In general, those agents who need to use SMAX more than 50% of their time should have a named license, while other agents can share concurrent licenses. Typically, 3-4 agents can share a concurrent license, and in 24×7 operations, or where the agents are in different time zones, up to 6-8 agents can share a concurrent license.
Irrespective of the delivery model, Manag-E also offers consulting services, including service design, configuration and integration. Manag-E also offers training and education services, via the internet as e-learning or as classroom training.
For more information about SMAX, pricing or other information contact Manag-E Sales.