Enterprise Service Management

This is what Enterprise Service Managementcan do for you:

Cross-functional collaboration is empowering

Promotes collaboration between departments, improving organizational efficiency.

Automate routine tasks

Identify and resolve common IT issues automagically. Improve responsiveness and quality of service.

Gain better control through insight

Gives managers the tools to monitor and manage service delivery more effectively.

Services in one place

Bring all services together on one platform for easier access and better management.

Self-help reduces waiting time

Lets users find solutions themselves, minimizing inquiries and freeing up resources for critical tasks.

Solutions that work for you

Flexible solutions that can be tailored to your specific needs.

ITSM or ESM?

While IT Service Management is about all the activities involved in delivering an IT service, Enterprise Service Management is about the whole business.

In other words, the methods and tools from ITSM are applied to other business areas to ensure a more holistic service flow. HR, call centers, payroll, procurement, access control - and so on. It could be a manager "ordering" the on-boarding of a new employee, reporting technical issues with the office environment, purchasing office equipment and a myriad of other orders and requests.

To manage such processes, you need good tools and this is where Service Management applications come into play. Such applications need to combine the flexibility to handle "all the world's" different processes with a simple portal (and mobile app) for end users.

Manag-E's Service Management tool, OpenText Service Management, originated in IT, is widely used in HR, payroll, real estate and marketing (e.g. campaign follow-up). Many of these processes also need to be integrated with different, customer-specific applications.

With us on your team, you get more than just a tool

By choosing us as your digitization partner, you get not only powerful tools, but also a dedicated organization with extensive experience in the field. Our seasoned team, with over 100 years of industry experience between them, supports our customers throughout the entire delivery process, even long after the implementation of the tools has been completed. Because if there's one thing we know, it's that every organization will need to change and evolve in the future.

We place great emphasis on establishing multiple points of contact for your business, from dedicated operational support to strategic advice and development. This allows us to work closely with you to realize shared ideas, implement improvements, and further develop the product and implementation in line with your future needs.

As your partner, we have the capacity and expertise to follow up on multiple levels, and we are dedicated to ensuring that our customers achieve success not only during implementation, but also in the time afterwards. With our support and guidance, you can rest assured that you have a trusted partner who is committed to your success and continued growth.