Products - Manag-E

OUR FLAGSHIP PRODUCT OpenText Service Management:

Finally, a self-service solution that actually lets people help themselves.

OpenText Service Management (formerly SMAX) is Call Center, Advanced IT Service Management and Enterprise Service Management - all in one advanced solution.

Nowadays, all companies are IT companies. OpenText Service Management takes this into account. That's why it may not be the IT department that benefits most from the solution. It may be HR, Payroll or Facilities that will. Or perhaps the marketing or finance department.

OpenText Service Management ensures that you can unleash the power of AI on the front line of your business. Reduce waiting times, let people help themselves through human-like, data-driven dialog - and get the most common IT tasks solved automatically.

How can you do this? Because OpenText Service Management has its own built-in AI agent. Secure, private - and up to date on your business data. Or to put it another way:

It's time to retire that annoying chatbot in the corner.

Aviator is a secure, generative AI service powered by OpenText's private large language model. And it's built into OpenText Service Management from scratch. This means that businesses using the case management system have their own expert assistant, which is always available.

Aviator connects to their own quality-assured content to provide usable answers that always relate to the relevant context. And it solves the most common IT queries automatically - depending on who's asking. Privacy is already taken care of. The conversations remain yours.

Read about OpenText Service Management

Say goodbye to waiting times and slow case processing, say hello to an everyday life where customer support is faster, more secure - and consistently delivers what users need.

Here is a selection of the products we offer:

OpenText Service Management (formerly SMAX)

Modern and self-learning service management and case management system for all types of inquiries, with built-in AI assistant.

SupportPilot™

SupportPilot™ from Orbify.^AI uses artificial intelligence to identify, analyze, prioritize and respond to customer inquiries efficiently.

CSRD Orchestrator

CSRD Orchestrator simplifies the complex work of data collection and reporting in accordance with the CSRD directive.

Data Center Automation (DCA)

Automated updating and patching of servers with vulnerability control.

Operations Orchestration (OO)

Secure and scalable platform with an easy-to-use interface that helps you automate your entire IT environment.

Hybrid Cloud Management (HCMX)

The latest generation of monitoring, control and operation of cloud and homegrown services on virtual platforms.

Configuration Management System (CMS)

Modern CMS that, together with Universal Discovery, gives you an end-to-end overview of all your services.

Network Operations Management (NOM)

The network is more central than ever. NOM integrates topology, fault management, performance and configuration into one solution.

Operations Bridge (OpsB).

Operations Bridge has two main purposes: To provide the overview view of everything being monitored, and to monitor in detail servers, applications and services.

We are part of the Orbify family

We are a wholly owned subsidiary of Orbify.^AI - which invests in mature technology companies and is an active owner in the growth strategy of all its subsidiaries. With long-term owners behind us, we have the power to execute

Orbify.AI's ambition is to be a leading provider of software solutions for digitizing, streamlining and optimizing business processes.

This commits Manag-E. And gives us implementation power.

orbifffenerordnet

100

Uptime last nine quarters

Growth in the number of OpenText Service Management agents

Percentage of public tenders won in the last 12 months

Lost customers (churn) last 12 months

1. Consulting services

Change processes must be driven by someone with expertise in the area.

2. Analysis of the current situation

Knowledge of where you are is required to know where to go.

3. Development of a target image

Through workshops, an agreed target image is developed for where you are going.

4. Gap analysis

By comparing the target image and the current situation, you find out what needs to be changed.

5. Implementation

An action plan based on the "gaps" that have the greatest value in relation to cost provides the basis for implementation.

6. Training and education

To ensure successful digitalization, competence development is required throughout the organization.

Looking for a digitization partner?

By choosing Manag-E as your digitization partner, you ensure not only powerful tools, but also a dedicated organization with extensive experience in the field. Our seasoned team, with over 100 years of industry experience between them, supports our customers throughout the entire delivery process, even long after the implementation of the tools has been completed. Because if there's one thing we know, it's that every organization will need to change and evolve in the future.

We place great emphasis on establishing multiple points of contact for your business, from dedicated operational support to strategic advice and development. This allows us to work closely with you to realize joint ideas, implement improvements, and further develop the product and implementation in line with your future needs. We have the capacity and expertise to follow up on multiple levels and we are dedicated to ensuring our customers' success.

Benefit from a dedicated organization that has been finding digitalization solutions for the past 25 years.
Get in touch with us and let's find out what we can achieve together.

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Tools that put people first

Read about OpenText Service Management and our other AI-powered products.